Frequently Asked Questions

Everything you need to know about shopping with Curious Cub.

What is the typical shipping time for my order?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label for any unworn items with tags attached.

What payment methods do you accept?

Curious Cub accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email with a unique tracking number and a link to our tracking page to monitor your delivery in real-time.

Are your materials sustainably sourced?

Yes, we prioritize ethical fashion. 80% of our current collection is made from GOTS-certified organic cotton and recycled polyester to ensure quality and environmental responsibility.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.